Frequently asked questions

Here you can check the frequently questions in the anonymous reporting channel of ASTILLEROS DE SANTANDER, S.A.U.

I have lost the password to check the status of the claim. What I can do?

Unfortunately, and for security reasons, only the complainant knows your access code and password. If he loses any of them, he will not be able to follow up on the communication, this does not mean that the communication does not follow its course, simply that he will not be able to see how it is progressing, nor provide more information. if the company requires it.

If there is an emergency, should I use this channel?

No, this channel is not designed to manage urgencies or emergencies. Contact the authorities or emergency services in this case.

Is there a document in which to review the investigation procedure of the complaints made?

Yes. You can review the procedure from here.

What happens if, later, it is verified that the content of a complaint is false?

The important thing is to act in good faith and that there are reasons to believe that the facts denounced are true. If the investigation concludes that no violation has occurred, and the notifier is found to have acted in good faith, the notifier should not fear retaliation of any kind.

When will I receive a response to my complaint or query? What is the resolution period?

The compliance officer will notify the acceptance of the complaint/query within a maximum period of 7 days. The term for resolving queries will be a maximum of three months, unless the complexity of the case requires a longer term for justified purposes.

Who manages the complaints?

The compliance officer. The compliance officer initiate the corresponding investigations. If deemed necessary, the investigation is outsourced. The people involved in the investigation are also subject to the duty of confidentiality and the privacy policy.

Why do I have to report what I know?

Integrity, responsibility and transparency are fundamental values for ASTANDER. We have an obligation to know and understand our Code of Conduct. We also have a responsibility to report any potential breaches of our Code.

How can I increase anonymity when reporting?

Make sure that the description of the communication does not include information by which it is easy to identify you. The same applies to any documents you attach as possible evidence.

Is anonymity guaranteed in the complaint?

In the complaint process you can decide whether to report your personal data or not. If you decide not to do so, you must establish your own follow-up through the complaints channel to see the progress and resolution. The channel will offer you a username and password to access the progress of the complaint. The channel is independent of the company and does not record information about the IP from where it connects.

Is there a code of ethics in which to review the conduct that can be reported?

What is the ASTANDER Whistleblowing Channel ?

It is a means of communication that ASTANDER makes available to all those defined groups with access to this Channel. Through this means you can send communications regarding the scope of application of the Code of Conduct or any other policy and internal application rule of ASTANDER.

What types of crimes can I report?

Those criminal offenses provided both in the Spanish Criminal Code and in regulations of other countries in which ASTANDER operates, which are carried out by a legal representative or employee, for the direct or indirect benefit of ASTANDER.

Where is the platform that manages the channel?

The whistleblowing channel works on an external platform, This company receives the complaints and automatically sends them to the company for evaluation. The ithikios servers are in CPD's in European territory